Refund policy
RETURN & REFUND POLICY
Last updated: June 24, 2026
This Return & Refund Policy applies to purchases made from SAAF GARMENTS through saafgarments.com.
For purposes of this policy, “SAAF GARMENTS,” “we,” “us,” and “our” refer to SAAF GARMENTS LLC.
If you have questions about a return, exchange, or refund, please contact us at hello@saafgarments.com.
RETURN WINDOW
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Items must be unused, unworn, unwashed, unaltered, undamaged, with all original tags attached, and returned in the original packaging.
You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@saafgarments.com.
If your return request is approved, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Approved returns must be shipped within 7 days of receiving return instructions. Returns shipped after this period may be refused.
RETURN CONDITIONS
All returned items must meet the following conditions:
• The item must be unused, unworn, unwashed, and unaltered
• All original tags must remain attached
• The item must be returned in its original packaging
• The item must show no signs of wear, odor, damage, alteration, washing, or misuse
• The item must be returned with proof of purchase
Returns that do not meet these requirements may be refused and returned to the customer.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service and retaining proof of shipment. SAAF GARMENTS is not responsible for return packages that are lost, delayed, damaged, or misdelivered in transit.
Original shipping charges are non-refundable unless the return is due to a SAAF GARMENTS error.
International duties, taxes, customs fees, brokerage fees, and import charges are non-refundable unless otherwise required by law.
REFUNDS
Once your return is received and inspected, we will notify you if the return has been approved or refused.
If approved, refunds for eligible full-price items will be issued to the original payment method.
Please note that it may take several business days for your bank, credit card provider, or payment processor to process and post the refund.
Refunds may exclude original shipping charges, return shipping charges, duties, taxes, customs fees, brokerage fees, import charges, route or package protection fees, and any other non-refundable charges, to the extent permitted by law.
SALE ITEMS
Items marked as sale, discounted, promotional, or purchased with a discount code are not eligible for refunds to the original form of payment unless required by law.
Approved returns of sale or discounted items will be issued as store credit only.
Store credit will be issued after the returned item has been received and inspected to confirm that it meets our return eligibility requirements.
FINAL SALE ITEMS
Certain items are final sale and are not eligible for return, exchange, cancellation, or refund unless required by law or unless the item received was defective, damaged, or incorrect.
Final sale items may include:
• Archive sale items
• Items marked “final sale”
• Items purchased at significant discount
• Made-to-order items
• Custom or personalized items
• Special-order items
• Altered items
• Worn, washed, damaged, or used items
• Gift cards
If an item is final sale, this may be stated on the product page, at checkout, or in the applicable product description.
MADE-TO-ORDER, CUSTOM, AND SPECIAL-ORDER ITEMS
Made-to-order, custom, personalized, altered, and special-order items are final sale and are not eligible for return, exchange, cancellation, or refund unless the item received was defective, damaged, or incorrect.
Production and delivery timelines for made-to-order or special-order items are estimates only and may vary based on material availability, production schedules, quality control, shipping timelines, and other factors outside our control.
FOOTWEAR
Footwear may be returned within the 14-day return window provided that it is unused, unworn, undamaged, and returned in its original packaging.
Footwear should be tried on indoors on a clean, carpeted surface. Footwear that shows signs of wear, including worn soles, creasing, scuffing, stains, odor, or damage to the shoe box or packaging, may be refused.
The original shoe box is considered part of the product packaging and must be returned in undamaged condition.
DAMAGES, DEFECTS, AND INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, please contact us at hello@saafgarments.com within 48 hours of delivery so that we can evaluate the issue and resolve it.
Please include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping box.
If the item is confirmed to be defective, damaged, or incorrect due to our error, we will provide instructions for a resolution, which may include replacement, repair, exchange, store credit, or refund, depending on the circumstances and product availability.
DAMAGED OR OPENED PACKAGES
If your package arrives damaged or opened, please photograph the outside of the package before opening it and inspecting its contents.
Please retain all packaging materials and contact us at hello@saafgarments.com as soon as possible. We may also ask that you submit a claim with the shipping carrier.
EXCHANGES
We do not guarantee exchanges because our products may be limited in quantity.
The fastest way to ensure you receive the item you want is to request a return for the item you currently have. Once the return is accepted, you may place a new order separately.
If an exchange is approved, it will be subject to product availability and return eligibility requirements.
ORDER CANCELLATIONS
Once an order has been placed, we may be unable to cancel or modify it.
If you need assistance with an order, please contact us at hello@saafgarments.com as soon as possible. We cannot guarantee that cancellation or modification requests can be accommodated.
Made-to-order, custom, personalized, special-order, and final sale items may not be eligible for cancellation once the order is placed.
INTERNATIONAL RETURNS
International customers are responsible for return shipping costs, duties, taxes, customs fees, brokerage fees, and any other charges associated with returning an item, unless the item received was defective, damaged, or incorrect.
If an international shipment is refused, returned to sender, abandoned, or not collected from customs or the carrier, any shipping fees, return shipping charges, duties, taxes, customs fees, brokerage fees, or other charges incurred may be deducted from any refund or store credit, to the extent permitted by law.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification, unless an exception applies.
To be eligible, the item must be returned unused, unworn, unwashed, unaltered, undamaged, with tags attached, in its original packaging, and with proof of purchase.
Customers are responsible for return shipping costs under the EU cooling-off period unless otherwise required by law or unless the item received was defective, damaged, or incorrect.
The EU cooling-off period may not apply to certain goods, including goods made to order or clearly personalized, such as custom, personalized, or made-to-order items.
STORE CREDIT
Where store credit is issued, it may be provided in the form of a digital gift card, discount code, or other credit method determined by SAAF GARMENTS.
Store credit has no cash value, is not redeemable for cash, and may be subject to additional terms provided at the time of issuance, unless otherwise required by law.
REFUSED RETURNS
SAAF GARMENTS reserves the right to refuse returns that do not comply with this policy.
If a return is refused, the item may be returned to the customer. The customer may be responsible for the cost of return shipping.
WRITTEN COPY
A written copy of this Return & Refund Policy is available upon request.
CONTACT
For return, exchange, or refund questions, please contact us at:
SAAF GARMENTS LLC
515 Boston Post Rd, #1008
Port Chester, NY 10573
United States
Email: hello@saafgarments.com