Refund policy
RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@saafgarments.com.
If your return request is approved, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, you may contact us at hello@saafgarments.com.
REFUNDS
Once your return is received and inspected, we will notify you if the return has been approved.
If approved, refunds will be issued to the original payment method, unless otherwise stated below.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
SALE ITEMS
Items marked as sale or discounted are not eligible for refunds to the original form of payment.
Approved returns of sale items will be issued store credit only.
Store credit will be issued after the returned item has been received and inspected to confirm it meets our return eligibility requirements.
RETURN CONDITIONS
All returned items must meet the following conditions:
• Item must be unused and unworn
• All original tags must remain attached
• Item must be returned in its original packaging
• The item must show no signs of wear, alteration, or damage
Returns that do not meet these requirements may be refused and returned to the customer.
FOOTWEAR
Footwear may be returned within the 14-day return window provided that it is unused, unworn, and returned in its original packaging.
Footwear that shows any signs of wear may not be eligible for return.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
EXCHANGES
The fastest way to ensure you receive the item you want is to return the item you currently have, and once the return is accepted, place a new order separately.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be returned unused, unworn, with tags attached, and in its original packaging, along with the receipt or proof of purchase.