Returns & Refunds

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To start a return, please contact us at hello@saafgarments.com. Items returned without first requesting a return will not be accepted.

Approved returns must be shipped within 7 days of receiving return instructions. Returns shipped after this period may be refused.

To be eligible for a return, your item must be unused, unworn, unwashed, unaltered, undamaged, with all original tags attached, and returned in the original packaging.

You will also need the receipt or proof of purchase. Returns that do not meet these requirements may be refused and returned to the customer.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service and retaining proof of shipment. SAAF GARMENTS is not responsible for return packages that are lost, delayed, damaged, or misdelivered in transit.

Original shipping charges are non-refundable unless the return is due to a SAAF GARMENTS error. International duties, taxes, customs fees, brokerage fees, and import charges are non-refundable unless otherwise required by law.

Once your return is received and inspected, we will notify you if the return has been approved or refused.

If approved, refunds for eligible full-price items will be issued to the original payment method.

Please note that it may take several business days for your bank, credit card provider, or payment processor to process and post the refund.

Items marked as sale, discounted, promotional, or purchased with a discount code are not eligible for refunds to the original form of payment unless required by law.

Approved returns of sale or discounted items will be issued as store credit only. Store credit will be issued after the returned item has been received and inspected to confirm that it meets our return eligibility requirements.

Certain items are final sale and are not eligible for return, exchange, cancellation, or refund unless required by law or unless the item received was defective, damaged, or incorrect.

Final sale items may include archive sale items, items marked final sale, items purchased at significant discount, made-to-order items, custom or personalized items, special-order items, altered items, worn, washed, damaged, or used items, and gift cards.

Made-to-order, custom, personalized, altered, and special-order items are final sale and are not eligible for return, exchange, cancellation, or refund unless the item received was defective, damaged, or incorrect.

Production and delivery timelines for made-to-order or special-order items are estimates only and may vary based on material availability, production schedules, quality control, shipping timelines, and other factors outside our control.

Footwear may be returned within the 14-day return window provided that it is unused, unworn, undamaged, and returned in its original packaging.

Footwear should be tried on indoors on a clean, carpeted surface. Footwear that shows signs of wear, including worn soles, creasing, scuffing, stains, odor, or damage to the shoe box or packaging, may be refused.

The original shoe box is considered part of the product packaging and must be returned in undamaged condition.

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us at hello@saafgarments.com within 48 hours of delivery so that we can evaluate the issue and resolve it.

Please include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping box.

We do not guarantee exchanges because our products may be limited in quantity.

The fastest way to ensure you receive the item you want is to request a return for the item you currently have. Once the return is accepted, you may place a new order separately.

International customers are responsible for return shipping costs, duties, taxes, customs fees, brokerage fees, and any other charges associated with returning an item, unless the item received was defective, damaged, or incorrect.

If an international shipment is refused, returned to sender, abandoned, or not collected from customs or the carrier, any shipping fees, return shipping charges, duties, taxes, customs fees, brokerage fees, or other charges incurred may be deducted from any refund or store credit, to the extent permitted by law.

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification, unless an exception applies.

To be eligible, the item must be returned unused, unworn, unwashed, unaltered, undamaged, with tags attached, in its original packaging, and with proof of purchase.

The EU cooling-off period may not apply to certain goods, including goods made to order or clearly personalized, such as custom, personalized, or made-to-order items.

For return, exchange, or refund questions, contact us at hello@saafgarments.com.

RETURNS ADDRESS

SAAF GARMENTS LLC
515 Boston Post Rd, #1008
Port Chester, NY 10573
United States